Trezor reports a possible leak of 66 000 users’ contact information
The incident was caused by a third-party service provider
22.01.2024 - 13:25
214
2 min
0
What’s new? Trezor, a hardware crypto wallet maker, has launched an investigation into a security incident that occurred on January 17, caused by a third-party service provider for registering support requests. It potentially affected the data of 66 000 users who had contacted tech support since December 2021. An internal audit at Trezor concluded that unknown individuals could only access customer emails and names/nicknames, and no digital assets were compromised.
What else is known? Trezor noted that the attackers started using the obtained data to launch phishing attacks. The company personally notified each victim of this, urging them to be vigilant.
Thus, unknown people on behalf of Trezor wrote to customers who contacted the technical support that “to better understand & look into your issue please reply with the 24 word phrase you were given when you setup your Trezor device,” which is allegedly needed “to check the firmware version of your device.” In reality, the seed phrase allows access to the wallet and asset management and should not be shared with unauthorized parties.
Seed phrase as a modern cryptocurrency security standard
Keep the seed phrase as the apple of your eye - that's the advice you can give to anyone starting their journey in cryptocurrencies
So far, the attackers have only directly contacted 41 customers via email. The company believes that no other personally identifiable information, including mailing addresses and phone numbers, was disclosed.
Trezor representatives apologized and assured that the company’s crypto wallets remain fully protected.
Last October, Trezor released a new wallet for the first time in five years. The Safe 3 model supports more than 7000 digital assets.
Useful material?
Incidents
The company conducted fictitious trading for six years to inflate the trading volume of tokens of several companies, receiving payment for these services
Nov 1, 2024
Market
1,5 million addresses have already left applications
Oct 31, 2024
Business
The company began investing in bitcoin in 2020, and since then, the value of its securities has risen by 1700%
Oct 30, 2024
Mining
The Deputy Energy Minister explained that in deficit regions, it is impossible to allocate large capacities for industry enterprises until 2030
Oct 30, 2024
Market
Customers will also be able to withdraw funds to bank accounts using cards
Oct 30, 2024
Mining
Blockware noted increased investor interest in this type of asset due to inflation concerns
Oct 29, 2024